The History of the AdKontact Call Center
It all started with a legitimate observation: the number of customers for companies in a number of sectors was constantly increasing, and managing customer relationships was becoming more and more challenging. Customers don't have time to waste on bad experiences.
Our first office was then established in Paris in 2009, enabling companies to outsource the management of their customer relationship.
In 2012, we wanted to conquer Africa. We set up our offices in Lomé, Togo, which has since become the group's headquarters, housing a high-standard building built to European standards.
The expansion continued:
2013
Establishment of our offices and contact center in Cotonou, Benin
2014
Office and contact center setup in Ouagadougou, Benin
2015
Establishment of our offices in Dakar, then offices and contact center in Bamako, Mali, and offices in Abidjan.
2023
Establishment of our offices and contact center in Niamey, Niger
2024
Establishment of our offices and contact center in Abidjan, Ivory Coast
Adkontact - Lome, Togo
Your customer relationship expert
Adkontact is a customer service solutions provider that specializes in customer experience consulting, contact center outsourcing, recruitment, training and coaching for customer service personnel, telemarketing and telesales, debt recovery, and studies and surveys.
AdKontact is an omnichannel contact center provider operating across French-speaking Africa. We offer outsourced customer relationship solutions tailored to the needs of companies wishing to outsource their customer service in Africa while guaranteeing performance, proximity, and quality.
Quality
We place absolute priority on offering high-quality services, managed and delivered by highly competent and professional account managers.
Accompaniement
More than just executors, we are the partner who propels you to the success of your business.
Performance
Our philosophy is to prioritize meritocracy within our teams and to reward the performance of our employees.
Human
We make every effort to guarantee impeccable working conditions for our employees in a healthy and friendly environment.
The History of the AdKontact Call Center
It all started with a legitimate observation: the number of customers for companies in a number of sectors was constantly increasing, and managing customer relationships was becoming more and more challenging. Customers don't have time to waste on bad experiences.
Our first office was then established in Paris in 2009, enabling companies to outsource the management of their customer relationship.
In 2012, we wanted to conquer Africa. We set up our offices in Lomé, Togo, which has since become the group's headquarters, housing a high-standard building built to European standards.
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Business Hours
Monday
09:00-18:30
Tuesday
09:00-18:30
Wednesday
09:00-18:30
Thursday
09:00-18:30
Friday
09:00-18:30
Saturday
09:00-18:30
Sunday
Closed
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