ZAI INFORMATIQUE (ZAI) - Tunis, Tunisia

1000 customers

Since its creation, Zai has retained more than 1000 customers and ensured nearly 500 installations of hardware and software packages.

“Our company has built its reputation on the quality of its products and services; it specializes in management IT for

wholesalers, merchants, and retailers…” he explains, offering us an espresso. Its turnkey solutions for

store management increasingly rely on innovation and intangible products. With 30% growth, Zai can

rest easy. The competition is far behind. In Tunis and other major cities across the country, leading brands

and retailers are springing up everywhere, and Zai solutions have become an essential classic, catering to more than 40

different sectors.

Smart payment solutions

The key to the success of this company, which has become a truly innovative SME, lies in its early understanding of the need to provide

scalable and intelligent solutions tailored to different business sectors. Its clients come from a wide range of industries,

including retail, fashion and shoe stores, restaurants, dry cleaners and laundries, as well as

wholesalers and distributors. However, the solutions offered vary.

Zai's product catalog is customized to meet the specific needs of single stores, chain stores, and high-traffic platforms

(hypermarkets, highways, remote sites). The next step is to provide turnkey e-commerce solutions.

The Maghreb

The SME's golden rule: promote the transfer of know-how in innovation and technology and provide ongoing training

for after-sales teams both in Tunisia and at the expertise centers of its

European partners.

To closely monitor its customers, Zai has established a technical hotline staffed by engineers and regularly conducts site

visits to customers who already have its products. The SME is also developing a network of authorized and certified resellers using

Zai's methods and is expanding further by targeting the Maghreb region. Its presence is felt in Morocco, Algeria,

Libya, and Mauritania

Brief biography

o High growth rate: +30% in 2016

o Staff: 15 qualified employees

o Resellers: 10 throughout Tunisia

o 1 in Algeria, 1 in Morocco, 1 in Libya

o Date of creation: 2002

o + 1000 cash registers installed.

o + 100 anti-theft systems.